Product Reviews & Customer Feedback
True Faith Jewelry has been an online retailer of religious jewelry and secular jewelry since 2005. Besides jewelry we offer an extensive line of religious gifts. The majority of our jewelry is domestically made, however we do import certain unique jewelry items. We apply the same standard of quality to both domestic and imported jewelry. All of our jewelry comes with a guarantee from defective finishing, and breakage.Product Reviews
Merchant Reviews
I couldn't be happier, April 10, 2020
Posted By: Lake Cowichan, BC Canada - verified customer
1 people found this review helpful
This piece of jewelry exceeded my expectations. It is absolutely beautiful. By far, this is my favorite necklace and I wear it all the time. It arrived fast and was shipped very well. I couldn't be happier. I would definitely buy from here again. Thank you so much!
1 people found this review helpful
This piece of jewelry exceeded my expectations. It is absolutely beautiful. By far, this is my favorite necklace and I wear it all the time. It arrived fast and was shipped very well. I couldn't be happier. I would definitely buy from here again. Thank you so much!
It is just what I wanted, March 9, 2019
Posted By: Florence Growvogel, NY - verified customer
Received the cross today! It is just what I wanted for my grandson's communion in May. Thank you for the beautiful cross, the coupon discount, and the speedy delivery. You have a very satisfied customer, and we have 6 grandchildren.
Yours in true faith, FLORENCE GROWVOGEL
Received the cross today! It is just what I wanted for my grandson's communion in May. Thank you for the beautiful cross, the coupon discount, and the speedy delivery. You have a very satisfied customer, and we have 6 grandchildren.
Yours in true faith, FLORENCE GROWVOGEL
, January 18, 2019
Posted By: GS Columbia, MA - verified customer
I received the St. Jude medallion and am very pleased. It is even nicer than it looks in the picture on line and the engraving is professional and reasonably priced- service was all I could have asked for. Thank you for a pleasant shopping experience and a great quality product!
I received the St. Jude medallion and am very pleased. It is even nicer than it looks in the picture on line and the engraving is professional and reasonably priced- service was all I could have asked for. Thank you for a pleasant shopping experience and a great quality product!
Would purchase from again, December 17, 2018
I owed you some more business, October 10, 2018
Posted By: JG Fall Church, VA - verified customer
I just want to add that I purchased this item from you folks because you have been so helpful in replacing the broken chains for my son's patron saint medal. I felt that I owed you some more business. Thanks again, and have a very Merry Christmas.
I just want to add that I purchased this item from you folks because you have been so helpful in replacing the broken chains for my son's patron saint medal. I felt that I owed you some more business. Thanks again, and have a very Merry Christmas.
Pleasure to work with, September 9, 2018
Posted By: Patricia NJ - verified customer
Wanted to say that Delores was a pleasure to work with. She took the time to search for an item that was marked as out of stock and found 1 left. Through the entire ordering process Delores kept me updated the entire time and helped me with everything.
Its great to find excellent customer service and quality products.
Wanted to say that Delores was a pleasure to work with. She took the time to search for an item that was marked as out of stock and found 1 left. Through the entire ordering process Delores kept me updated the entire time and helped me with everything.
Its great to find excellent customer service and quality products.
I will definitely come back, June 9, 2018
Posted By: LS Carbondale, IL - verified customer
I received my order on Tuesday and it is beautiful! I actually started to tear up looking at it. I can't wait to present this piece to my son (yes, I know it is a "woman's" pendent, but it is a perfect size for him) for his high school graduation, just before he leaves for the Air Force. Also, thank you for your assistance with correcting my address mistake. I will definitely come back to your website for future orders.
I received my order on Tuesday and it is beautiful! I actually started to tear up looking at it. I can't wait to present this piece to my son (yes, I know it is a "woman's" pendent, but it is a perfect size for him) for his high school graduation, just before he leaves for the Air Force. Also, thank you for your assistance with correcting my address mistake. I will definitely come back to your website for future orders.
, December 10, 2017
Highly recommend this company, October 27, 2017
Posted By: Pamela Wilson, CA - verified customer
1 people found this review helpful
True Faith Jewelry has the best customer service that I have ever experienced. I bought a beautiful starfish with CZ stones. The pendant was very beautiful and the quality of the piece is excellent.I called the company and the Customer Service Representative "Delores" provided the best customer service, I have ever experienced. I will definitely purchase jewelry from truefaithjewelry.com again. Highly recommend this company...
1 people found this review helpful
True Faith Jewelry has the best customer service that I have ever experienced. I bought a beautiful starfish with CZ stones. The pendant was very beautiful and the quality of the piece is excellent.I called the company and the Customer Service Representative "Delores" provided the best customer service, I have ever experienced. I will definitely purchase jewelry from truefaithjewelry.com again. Highly recommend this company...
OUTSTANDING customer service, October 17, 2017
Posted By: Susan Bennis-Ward, NY - verified customer
Dear True Faith Jewelry, On behalf of your representative, Ms. Delores Headen, I would like to take this opportunity to convey my appreciation and admiration for the OUTSTANDING customer service provided by Ms. Headen during my recent purchase.
Dear True Faith Jewelry, On behalf of your representative, Ms. Delores Headen, I would like to take this opportunity to convey my appreciation and admiration for the OUTSTANDING customer service provided by Ms. Headen during my recent purchase.
Thank you Delores and True Faith Jewelry!, January 1, 2017
Posted By: Anonymous - verified customer
Delores was a joy to work with. She checked with me a couple of times as I was waiting for the package to arrive. It arrived yesterday in plenty of time. The necklace is just what I wanted. Thank you Delores and True Faith Jewelry!
Delores was a joy to work with. She checked with me a couple of times as I was waiting for the package to arrive. It arrived yesterday in plenty of time. The necklace is just what I wanted. Thank you Delores and True Faith Jewelry!
Utmost happiness with the customer service, December 19, 2016
Posted By: Jon Dudley, OH - verified customer
I want to express my utmost happiness with the customer service provided to me today by TrueFaithJewelry. I was searching for a sterling silver cross necklace my wife found on Amazon.com but it was unavailable for ordering from Amazon. I tracked the necklace to TrueFaithJewelry and was connected to service representative Dolores who provided very polite, helpful and efficient service. Well done! I wish more customer service reps were as friendly and willing to assist with my ordering needs as Dolores was when I make purchases from their companies.Happy Holidays!
I want to express my utmost happiness with the customer service provided to me today by TrueFaithJewelry. I was searching for a sterling silver cross necklace my wife found on Amazon.com but it was unavailable for ordering from Amazon. I tracked the necklace to TrueFaithJewelry and was connected to service representative Dolores who provided very polite, helpful and efficient service. Well done! I wish more customer service reps were as friendly and willing to assist with my ordering needs as Dolores was when I make purchases from their companies.Happy Holidays!
Happy Customer, December 3, 2016
Posted By: Barbara Plathe, MN - verified customer
1 people found this review helpful
I was looking locally for a baby's necklace with a December birthstone without any luck. I "Googled" birthstone baby necklaces and found True Faith Jewelry. I ordered it through True Faith Jewelry's website. On the same day I got a note from Delores that they did not have one in stock but could order it - hoping it would come in time for my deadline. The next day Delores confirmed with me that indeed it would be available and in time for the occasion that I needed it.
1 people found this review helpful
I was looking locally for a baby's necklace with a December birthstone without any luck. I "Googled" birthstone baby necklaces and found True Faith Jewelry. I ordered it through True Faith Jewelry's website. On the same day I got a note from Delores that they did not have one in stock but could order it - hoping it would come in time for my deadline. The next day Delores confirmed with me that indeed it would be available and in time for the occasion that I needed it.
Blessings you and your staff, October 20, 2016
Posted By: DK Hazlet, NJ - verified customer
Thank you so much for the prompt mailing of my St Michael Army medal for my cousin. I love it even nicer then the picture. I Also wanted to give you special thanks for the flag pin - that really meant a lot to me. It's the special things that we do for each other that makes the difference. Blessings you and your staff.
Thank you so much for the prompt mailing of my St Michael Army medal for my cousin. I love it even nicer then the picture. I Also wanted to give you special thanks for the flag pin - that really meant a lot to me. It's the special things that we do for each other that makes the difference. Blessings you and your staff.
Highly recommended, August 21, 2016
Thanks for such great service, August 1, 2016
What a quick shipping - thank you, April 9, 2016
Posted By: Chris Bauer, WI - verified customer
Hello - I don't usually provide feedback on shopping experiences, but felt compelled to this time. First, the item I ordered arrived this morning! What a quick shipping - thank you!! Also, the item I ordered is just beautiful - much better quality than I expected for the price.
Hello - I don't usually provide feedback on shopping experiences, but felt compelled to this time. First, the item I ordered arrived this morning! What a quick shipping - thank you!! Also, the item I ordered is just beautiful - much better quality than I expected for the price.
Great customer service, November 10, 2015
Posted By: Judy Ross, NY - verified customer
I would like to commend Delores Headen on her spectacular customer service today. I called to see if anything could be done about my damaged "diamonds" by the inch necklace. I could not find my original invoice since we just moved. Delores found it very quickly and then arranged for the exchange. Since my career was in the fine jewelry industry I know how important great customer service is for business. Delores is certainly an asset to True Faith jewelry.
I would like to commend Delores Headen on her spectacular customer service today. I called to see if anything could be done about my damaged "diamonds" by the inch necklace. I could not find my original invoice since we just moved. Delores found it very quickly and then arranged for the exchange. Since my career was in the fine jewelry industry I know how important great customer service is for business. Delores is certainly an asset to True Faith jewelry.
I will recommend you to anyone, November 7, 2015
Will order again, June 24, 2015
God bless you, December 18, 2014
Posted By: KH Ashville, OH - verified customer
I just received my necklace today, WOW, that was quick! I just wanted to say that I'm so happy with the quality of this necklace. I can't wait for my husband to open this up on Christmas! It is so much prettier in person and the engraving was done so nicely. Thank you so much. I will definitely be a returning customer. Merry Christmas and God bless you.
I just received my necklace today, WOW, that was quick! I just wanted to say that I'm so happy with the quality of this necklace. I can't wait for my husband to open this up on Christmas! It is so much prettier in person and the engraving was done so nicely. Thank you so much. I will definitely be a returning customer. Merry Christmas and God bless you.
, December 10, 2014
With True Faith you can achieve anything., May 15, 2014
Posted By: DB Greensboro, NC - verified customer
I received my beautiful sunburst necklace today. I wanted to thank you for your excellent customer service, fast shipment and compliment you on how beautiful and nicely made your jewelry pieces are in person. You do a great job of showing the pictures on your website, but this necklace is even more beautiful in person than I imagined it would be. I will be purchasing other pieces in the future and I will share your site with my friends and family. As a person of faith, I also thank you for the flag lapel pin and scripture card. I love your motto, With True Faith you can achieve anything. I agree with this 100%. I wish you and your family all of the best and may God bless you.
I received my beautiful sunburst necklace today. I wanted to thank you for your excellent customer service, fast shipment and compliment you on how beautiful and nicely made your jewelry pieces are in person. You do a great job of showing the pictures on your website, but this necklace is even more beautiful in person than I imagined it would be. I will be purchasing other pieces in the future and I will share your site with my friends and family. As a person of faith, I also thank you for the flag lapel pin and scripture card. I love your motto, With True Faith you can achieve anything. I agree with this 100%. I wish you and your family all of the best and may God bless you.
THANK YOU, May 9, 2014
Shipped quickly, April 1, 2014
These people have the personal touch, February 28, 2014
Posted By: Ona, WV - verified customer
This company is awesome! I bought my husband a crucifix necklace for an anniversary gift. I didn't realize there was no clasp, and unfortunately he broke the chain pulling it over his head. He loves the necklace (It really is beautiful and good quality) and has been looking for an affordable chain to buy. Today a package arrived and it was a replacement chain with a clasp! He put it on immediately and plans to wear the necklace every day. We are so impressed with the service that we plan to tell everyone and to shop more from Religious Jewelry and Gifts. These people have the personal touch and really know how to take care of their customers!
This company is awesome! I bought my husband a crucifix necklace for an anniversary gift. I didn't realize there was no clasp, and unfortunately he broke the chain pulling it over his head. He loves the necklace (It really is beautiful and good quality) and has been looking for an affordable chain to buy. Today a package arrived and it was a replacement chain with a clasp! He put it on immediately and plans to wear the necklace every day. We are so impressed with the service that we plan to tell everyone and to shop more from Religious Jewelry and Gifts. These people have the personal touch and really know how to take care of their customers!
Awesome Service!, December 8, 2013
The most gorgeous pieces of jewelry, September 15, 2013
Will definitely do business again, September 3, 2013
Posted By: JH South Hadley, MA - verified customer
2 people found this review helpful
Hello, I wanted to say thank you very much and that we have received our order. We are very pleased with the pendants and the communication between us. We are amazed at the speed with which we received our order. We will definitely do business again with your company and recommend you to our family and friends. Again, thank you very much!
2 people found this review helpful
Hello, I wanted to say thank you very much and that we have received our order. We are very pleased with the pendants and the communication between us. We are amazed at the speed with which we received our order. We will definitely do business again with your company and recommend you to our family and friends. Again, thank you very much!
Thank you, August 27, 2013
Thanks to your organization, August 17, 2013
Posted By: Maria Marigliano - verified customer
Dear all, I just would like to offer so much praise and thanks to your organization, and particularly to Dolores (I believe was her name) for all the help she gave me when I ordered subject medal for my son. She was so helpful, and the order was received when anticipated and in time for the event that I needed it for. Thanks so very much--a very satisfied customer. I will certainly be using your organization again, and will definitely refer you to family and friends. Warmest regards.
Dear all, I just would like to offer so much praise and thanks to your organization, and particularly to Dolores (I believe was her name) for all the help she gave me when I ordered subject medal for my son. She was so helpful, and the order was received when anticipated and in time for the event that I needed it for. Thanks so very much--a very satisfied customer. I will certainly be using your organization again, and will definitely refer you to family and friends. Warmest regards.
Greatly appreciated, February 20, 2013
God bless you, December 15, 2012
Posted By: KH Ashville, OH - verified customer
I just received my necklace today, WOW, that was quick! I just wanted to say that I'm so happy with the quality of this necklace. I can't wait for my husband to open this up on Christmas! It is so much prettier in person and the engraving was done so nicely. Thank you so much. I will definitely be a returning customer. Merry Christmas and God bless you.
I just received my necklace today, WOW, that was quick! I just wanted to say that I'm so happy with the quality of this necklace. I can't wait for my husband to open this up on Christmas! It is so much prettier in person and the engraving was done so nicely. Thank you so much. I will definitely be a returning customer. Merry Christmas and God bless you.
The products are excellent, November 21, 2012
Posted By: Lupe Wood, IL - verified customer
I love this store! They truly live into a spiritual way of doing business. I have shopped with them several times now. One time, they were out of merchandise I had ordered and called me to ensure I knew and to determine what I wanted to do. They were so friendly and helpful. And the products are excellent. I highly recommend doing business with this store!
I love this store! They truly live into a spiritual way of doing business. I have shopped with them several times now. One time, they were out of merchandise I had ordered and called me to ensure I knew and to determine what I wanted to do. They were so friendly and helpful. And the products are excellent. I highly recommend doing business with this store!
Thank you, April 10, 2012
Posted By: CB Hebron, CT - verified customer
1 people found this review helpful
Thank you. I received my Rosary on Friday. The Rosary Beads are beautiful. I will be sure to keep you in mind for future purchases. The store I used to purchase them from closed down and I found you through Google. Thanks again!!
1 people found this review helpful
Thank you. I received my Rosary on Friday. The Rosary Beads are beautiful. I will be sure to keep you in mind for future purchases. The store I used to purchase them from closed down and I found you through Google. Thanks again!!
Thank you, March 25, 2012
Within minutes was contacted, March 15, 2012
Posted By: Anonymous - verified customer
I placed an order for a gold cross online through your website and within minutes was contacted by Ms. Headen via email informing me that the cross I had ordered was out of stock and that there was a disparity with the zip codes re billing/shipping.
On my follow-up phone call to clarify the order, Ms. Headen went "above and beyond" to assist me in the selection of suitable alternatives to the cross my son had originally selected for his birthday. With professional aplomb, Ms. Headen asked the right questions (my son's age, preferences, etc.) and also checked with the shipping department to ensure that the cross would arrive in time for my son's birthday this coming Saturday. With my needs in mind and Ms.Headen's excellent knowledge of True Faith's inventory she offered 4-5 wonderful alternatives for my son (her first recommendation was my son's new selection). I called back this morning, 2/15/2012, and Ms. Headen completed the new order and reconfirmed that shipment would indeed be received by me this Friday, 2/17.
Ms. Headen also assured me that she had cancelled the first order and that the debit to my bank account for the first order would "drop off" and be recredited to my account within a day or two.
I am eagerly anticipating the arrival of my son's birthday gift from True Faith Jewelry and will most certainly recommend your company and Ms. Delores Headen to all my Christian friends for their jewelry needs! Other companies could benefit from Ms. Headen's expert customer service which builds clientele loyalty and return sales!
Thank you so much.
I placed an order for a gold cross online through your website and within minutes was contacted by Ms. Headen via email informing me that the cross I had ordered was out of stock and that there was a disparity with the zip codes re billing/shipping.
On my follow-up phone call to clarify the order, Ms. Headen went "above and beyond" to assist me in the selection of suitable alternatives to the cross my son had originally selected for his birthday. With professional aplomb, Ms. Headen asked the right questions (my son's age, preferences, etc.) and also checked with the shipping department to ensure that the cross would arrive in time for my son's birthday this coming Saturday. With my needs in mind and Ms.Headen's excellent knowledge of True Faith's inventory she offered 4-5 wonderful alternatives for my son (her first recommendation was my son's new selection). I called back this morning, 2/15/2012, and Ms. Headen completed the new order and reconfirmed that shipment would indeed be received by me this Friday, 2/17.
Ms. Headen also assured me that she had cancelled the first order and that the debit to my bank account for the first order would "drop off" and be recredited to my account within a day or two.
I am eagerly anticipating the arrival of my son's birthday gift from True Faith Jewelry and will most certainly recommend your company and Ms. Delores Headen to all my Christian friends for their jewelry needs! Other companies could benefit from Ms. Headen's expert customer service which builds clientele loyalty and return sales!
Thank you so much.
I will recommend you to anyone, April 17, 2011
Thank you, February 26, 2011
It was a pleasure doing business with you, May 16, 2010
Posted By: EM Marietta, GA - verified customer
I was so happy to find a place to order my nieces and nephew Holy Communion gifts. Your sales rep, Gina, who I spoke to on the phone was extremely helpful, courteous, kind and professional. I will be placing more orders with you since I come from a large, Catholic family. It was a pleasure doing business with you!
I was so happy to find a place to order my nieces and nephew Holy Communion gifts. Your sales rep, Gina, who I spoke to on the phone was extremely helpful, courteous, kind and professional. I will be placing more orders with you since I come from a large, Catholic family. It was a pleasure doing business with you!
Excellent customer serivce, February 8, 2010
Posted By: Neil Rader, NY - verified customer
Thank you for your excellent customer serivce! Our business, TrophyCentral, a retailer of trophies, awards and personalized gifts, also prides ourselves on providing top-rated service so we know what it takes to make customers happy! We will definately be visiting again! Thank you!!
Thank you for your excellent customer serivce! Our business, TrophyCentral, a retailer of trophies, awards and personalized gifts, also prides ourselves on providing top-rated service so we know what it takes to make customers happy! We will definately be visiting again! Thank you!!
Affordable prices, January 31, 2010
Posted By: SR Frontenac, KS - verified customer
I wanted to let you know that I received my order and loved it. I ordered a St. Michaels Army medal for a very special person. The medal was beautiful and so detailed! I looked at local jewelry stores and online for a week before coming across your website. You had exactly the medal I had in mind. The U.S. emblem is perfect and the side with St. Michael is so detailed it is unbelievable. It also said protect "me" instead of "us". The medal is for a special man that I lost track of for nearly 20 years. During that time I have often wondered and worried about his safety while being deployed and wanted a special medal for him. This one was perfect and he loved it. Thank you for selling such high quality jewelry and at such affordable prices and including shipping. It is appreciated.
I wanted to let you know that I received my order and loved it. I ordered a St. Michaels Army medal for a very special person. The medal was beautiful and so detailed! I looked at local jewelry stores and online for a week before coming across your website. You had exactly the medal I had in mind. The U.S. emblem is perfect and the side with St. Michael is so detailed it is unbelievable. It also said protect "me" instead of "us". The medal is for a special man that I lost track of for nearly 20 years. During that time I have often wondered and worried about his safety while being deployed and wanted a special medal for him. This one was perfect and he loved it. Thank you for selling such high quality jewelry and at such affordable prices and including shipping. It is appreciated.