Processing Times
Expect 1-3 business days to process orders. For personalized items expect 1-4 business days. Our office and warehouse is closed on Saturday and Sunday. For high volume orders, please call for processing time (1.800.516.1392).
Shipping Methods and Transit Times:
We offer UPS, FEDEX and USPS carrier methods. Shipping transit time depends on destination and shipping method chosen. We do not Ship on Saturday and Sunday! For all special services such as Next Day Air, 2nd Day Air, and 3rd Day Air, except the transit time based on the offered service.
Shipping Costs:
Cost of Shipping are carrier published rates based on weight of the items, and the destination locations. The shipper's origin zip code is 10550. You can retrieve your shipping cost at checkout before making your purchase.
Tracking Numbers:
All Orders can be tracked Online. When you place your order, you will receive an Order Confirmation E-mail. When we have shipped your order, you will receive a second E-mail which is a Sent Confirmation E-mail with the tracking number link to track your order.
For any Order Inquiries regarding tracking, please email your requests to sales@truefaithjewelry.com or visit our track order page to submit an inquiry.
Returns
We guarantee all products to be free of manufacturing defects. Should you receive any item which becomes defective within a year of your purchase, we will replace the item at no charge or refund your order in full including shipping charges.
If you are not satisfied with your order, you have 30 days to return the product for a full refund or credit towards your next purchase of merchandise. A return authorization number is required prior to return. Contact us for a return authorization to be included with the item you are returning. You must also include a copy of your invoice(s) or your invoice number(s) along with your returned merchandise. The customer is responsible for all shipping charges. We do not credit shipping charges on non-defective returned merchandise.
If your item(s) is engraved and/or personalized, the order is considered a final sale and we will not accept returns, unless there is a mistake on our part between the original message you provided compared to the message engraved on the item.
Return Address:
True Faith Jewelry
520 South Fulton Avenue, Suite C
Mount Vernon, New York 10550
Promotional Item Terms
The value of promotional items purchased as part of an order will be subtracted from a refund's total should the regular-priced item purchased be returned. To illustrate, should a customer purchase $60.00 worth of product, add in a promotional item worth $2.50, and want to return the $60.00 of product, the $2.50 will be deducted from the order's final total (including taxes and shipping fees) unless the promotional item is also returned. The exception to this rule is solely if the item is received with defects. Please refer to our
Payment and Return Policy for further information.
